Purchase EXIN : ITIL Deutsch Exam Materials and then pass exam easily

Last Updated: Oct 10, 2026

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EXIN ITIL Deutsch Practice Q&A's

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EXIN ITIL Deutsch Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Key Concepts of Service Management12%- Products and services, service offerings
- Value, value co-creation, service, service management
- Stakeholders: customers, users, sponsors, providers
Topic 2: Service Value Chain Activities15%- Improve
- Plan
- Design and transition
- Obtain/build
- Engage
- Deliver and support
Topic 3: Four Dimensions of Service Management18%- Information and technology
- Value streams and processes
- Organizations and people
- Partners and suppliers
Topic 4: ITIL Management Practices17%- Service management practices
  • 1. Problem management
    • 2. Service level management
      • 3. Incident management
        - Technical management practices
        • 1. Release management
          • 2. Deployment management
            - General management practices
            • 1. Information security management
              • 2. Relationship management
                • 3. Continual improvement
                  Topic 5: Guiding Principles18%- Focus on value
                  - Keep it simple and practical
                  - Progress iteratively with feedback
                  - Start where you are
                  - Think and work holistically
                  - Optimize and automate
                  - Collaborate and promote visibility
                  Topic 6: ITIL Service Value System20%- Guiding principles
                  - Continual improvement
                  - Governance
                  - Service value chain
                  - Practices

                  EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

                  Question #1

                  Was ist ein Beispiel für eine geschäftsbezogene Messung?

                  • A. Die durchschnittliche Lösungszeit für Vorfälle
                  • B. Die Anzahl der eingecheckten Passagiere
                  • C. Die durchschnittliche Zeit bis zur Beantwortung von Änderungsanforderungen
                  • D. Die Anzahl der gelösten Probleme
                  Reveal Solution  Discussion  0

                  Correct Answer: B  🗳️

                  Question #2

                  Ab wann kann frühestens ein Workaround im „Problemmanagement“ dokumentiert werden?

                  • A. Nachdem das Problem behoben wurde
                  • B. Nachdem das Problem priorisiert wurde
                  • C. Nachdem das Problem analysiert wurde
                  • D. Nachdem das Problem protokolliert wurde
                  Reveal Solution  Discussion  0

                  Correct Answer: C  🗳️

                  Question #3

                  Welche Aussage über die Verwendung von Messungen im Leitprinzip „Starten Sie dort, wo Sie sind“ ist RICHTIG?

                  • A. Der Akt des Messens wirkt sich immer positiv auf die Ergebnisse aus
                  • B. Es sollte immer anstelle der direkten Beobachtung verwendet werden
                  • C. Gemessene Daten sind immer genauer als direkte Beobachtungen
                  • D. Es sollte immer zur Unterstützung der direkten Beobachtung verwendet werden
                  Reveal Solution  Discussion  0

                  Correct Answer: D  🗳️

                  Question #4

                  Welche Wertschöpfungskettenaktivität stellt sicher, dass Servicekomponenten die vereinbarten Spezifikationen erfüllen?

                  • A. Erhalten/Erstellen
                  • B. Liefern und unterstützen
                  • C. Plan
                  • D. Design und Übergang
                  Reveal Solution  Discussion  0

                  Correct Answer: A  🗳️

                  Question #5

                  Welche Vorgehensweise kann die Einleitung einer Notfallwiederherstellung beinhalten?

                  • A. Vorfallmanagement
                  • B. IT-Asset-Management
                  • C. Service-Level-Management
                  • D. Serviceanforderungsverwaltung
                  Reveal Solution  Discussion  0

                  Correct Answer: A  🗳️

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