[Jan 08, 2025] Get Up-To-Date Real Exam Questions for Apple-Device-Support with New Materials
Updated Apple-Device-Support Certification Exam Sample Questions
Apple Apple-Device-Support Exam Syllabus Topics:
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NEW QUESTION # 84
Select Three.
When do you need your Passcode to Enable Face ID?
- A. You updated your phone.
- B. You haven't unlocked the phone using a passcode for more tha hasn't been used in the last 4 hours.
- C. After five attempts to recognize a face unsuccessfully.
- D. Your phone has been in sleep mode for the last 8 hours.
- E. You haven't unlocked your phone in more than 2 days.
Answer: B,C,E
NEW QUESTION # 85
Match the Wi-Fi menu bar icons on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.
Answer:
Explanation:
NEW QUESTION # 86
Which tool should you use to determine if an app is causing your Mac to be sluggish or unresponsive?
- A. Disk Utility
- B. Console
- C. Activity Monitor
- D. System Information
Answer: C
Explanation:
This is the correct answer because Activity Monitor is a built-in macOS utility that allows you to see how much CPU, memory, disk, and network resources are being used by each app and process on your Mac. You can use Activity Monitor to identify and quit apps that are consuming a large percentage of your CPU or memory, or that are not responding. This can help you improve the performance and responsiveness of your Mac. To launch Activity Monitor, you can use Spotlight (Command+Spacebar) and search for it, or find it under Applications > Utilities. You can sort the apps and processes by clicking on the column headers, such as
"% CPU" or "Memory". You can also use the search field to filter the list by name. To quit an app or process, select it and click on the "X" button at the top of the window. You can also use the View menu to see more information about the app or process, such as its open files and ports, its memory usage, or its energy impact. References: How to See Which Program Is Using All Your CPU on Mac, If your Mac runs slowly - Apple Support, How to Fix Crashing Apps on a Mac - How-To Geek
NEW QUESTION # 87
Which four storage formats can the Files app read and write to on iPhone and iPad devices?
- A. NTFS
- B. APFS
- C. ZFS
- D. MS-DOS (FAT)
- E. Mac OS Extended (HFS+)
- F. ExFAT
Answer: B,D,E,F
Explanation:
The Files app can read and write to four storage formats on iPhone and iPad devices: MS-DOS (FAT), Mac OS Extended (HFS+), APFS, and ExFAT. These are the formats that are supported by macOS and iOS, and can be used with external storage devices such as USB flash drives, hard disks, and SD cards. The Files app cannot read or write to NTFS or ZFS formats, as they are not compatible with Apple devices. NTFS is a proprietary format used by Windows, and ZFS is a file system developed by Sun Microsystems. To use these formats, the user would need to reformat the external storage device to one of the supported formats, or use a third-party app that can access them. References: = Find files on your iPhone or iPad in the Files app - Apple Support, The Files App on Your iPhone: Everything You Need to Know - MUO, The Complete Guide to Using External Storage on iOS and iPadOS - Gizmodo, What is the (file) format of iOS/iPhone apps? - Stack Overflow, How Apple's Files app is getting better in iOS 16 & iPadOS 16
NEW QUESTION # 88
Select the setting in the sidebar that you should use to automatically keep your Mac up to date.
Answer:
Explanation:
NEW QUESTION # 89
What does your Mac use to broadcast its location information after you turn on Find My when it's offline or in sleep mode?
- A. Ultra Wideband (UWB)
- B. Wi-Fi
- C. Emergency SOS
- D. Bluetooth
Answer: D
NEW QUESTION # 90
Which feature allows you to share your screen during a FaceTime Call?
- A. Stage Manager
- B. SideCar
- C. SharePlay
- D. AirPlay Receiver
Answer: C
Explanation:
SharePlay is a feature that lets you share your screen, watch videos, listen to music, or work out together with others in a FaceTime call. You can use SharePlay to bring apps, webpages, and more into the conversation. To share your screen in a FaceTime call, you need to tap the Share Content button and then tap Share My Screen.
Everyone in the call can see what's on your screen until you stop sharing, but they can't control anything on your device. If you get any notifications while sharing your screen, others won't be able to see them.
SharePlay requires iOS or iPadOS 15.1 or later on your iPhone or iPad, or macOS Monterey or later on your Mac. References:
* Apple Device Support Exam Prep Guide, page 6
* Share your screen in FaceTime on your iPhone or iPad
* Share your screen in a FaceTime call on iPhone
NEW QUESTION # 91
Use this image to answer the question.
What should you do if you forgot your passcode and your iPhone is disabled?
- A. Wait until the Forgot Passcode? message appears, then follow the instructions.
- B. Put your iPhone in recovery mode, then connect it to your Mac or PC to restore it.
- C. Force shutdown your iPhone and wait 10 seconds, then turn it back on.
- D. Connect your iPhone to your Mac, then use Apple Configurator to revive the device.
Answer: A
NEW QUESTION # 92
Which setting should you check to find out if ACME manages her iPhone?
- A. General > VPN & Device Management
- B. General > Software Update
- C. General > Profile & Device Management
- D. Control Center > Device Profile
- E. Privacy & Security > Device Management
Answer: C
Explanation:
This is the correct setting to check if an iPhone is managed by an organization, such as ACME. A profile is a file that contains settings and policies that can be installed on an iPhone to control its features and behavior. A profile can be installed by an organization to manage the device remotely, or by the user to customize the device. A profile can also indicate that the device is supervised, which means that the organization has more control over the device and can apply extra restrictions. To see if an iPhone has a profile installed, go to Settings > General > Profile & Device Management. If there is no profile, this section will not appear. If there is a profile, tap on it to see what type of changes are made. To learn more about the features changed for your specific organization, ask your administrator whether these settings are enforced. References: Delete unknown configuration profiles from your iPhone or iPad, Get started with a supervised iPhone or iPad, See who has access to your iPhone or iPad, How to check if an iPhone is locked or unlocked
NEW QUESTION # 93
What can you do if you forget your iPhone passcode?
- A. Put the phone in recovery mode and attempt to restore it in Apple Configurator.
- B. Wait for the "forgot your passcode?" prompt to appear and follow the onscreen instructions.
- C. Use your Apple ID to get into your phone.
- D. Connect the phone to a mac and erase all content and settings.
Answer: D
Explanation:
If you forget your iPhone passcode, you can use a Mac to erase your iPhone and remove the passcode. This will delete all your data and settings, but you can restore them from a backup if you have one. To erase your iPhone using a Mac, you need to put your iPhone in recovery mode and connect it to the Mac with a cable.
Then, you need to open Finder and locate your iPhone. You will see an option to Restore or Update your iPhone. Choose Restore and wait for the process to complete. After your iPhone is erased, you can set it up again and restore your data from a backup or iCloud. References: If you forgot your iPhone passcode - Apple Support, Erase your iPhone - Apple Support
NEW QUESTION # 94
Select the setting in the sidebar that you should use to turn on Find My on your Mac.
Answer:
Explanation:
NEW QUESTION # 95
ACME, Inc.'s administrators are planning to switch to an eSIM exclusive environment. Users are upgrading their iPhone with models that support ONLY eSIM.
Which feature MUST ACME'S carrier support so that users can seamlessly continue to use their lines with eSIM-only iPhone models?
- A. eSIM Carrier Transfer
- B. eSIM Quick Transfer
- C. eSIM Convert
- D. eSIM Plan Transfer
Answer: B
Explanation:
eSIM Quick Transfer is a feature that allows users to transfer their phone number from their previous iPhone to their new iPhone without contacting their carrier. This feature also enables users to convert their physical SIM to an eSIM on the same iPhone, if their carrier supports it. eSIM Quick Transfer is supported by some carriers and worldwide service providers, and requires both iPhones to be signed in with the same Apple ID, unlocked, nearby with Bluetooth turned on, and running iOS 16 or later. eSIM Quick Transfer is the most convenient and seamless way for users to continue using their lines with eSIM-only iPhone models. References:
* About eSIM on iPhone - Apple Support
* How to transfer eSIM to new iPhone: 4 Ways explained!
* How to set up or transfer an eSIM on iPhone - XDA Developers
NEW QUESTION # 96
Which action in Apple Configurator for Mac should you select to retain user data (if recoverable) if iPhone or iPad devices are unresponsive or in recovery mode?
- A. Update
- B. Revive
- C. Restore
- D. Erase all Content and Settings
Answer: B
NEW QUESTION # 97
Scenario
You're trying to connect a podcasting microphone to your MacBook Air. You're using the Apple USB-C Digital AV Multiport Adapter connected to a standard USB A to B cable that connects to the microphone. You open Sound in System Settings and click the input tab. but the microphone doesn't appear in the sound input device list.
What should you use to verify that your Mac has successfully connected to the microphone?
- A. The microphone's power light
- B. The device driver settings
- C. VoiceOver Utility > Sound > Input Device > USB CODEC
- D. System Information > Hardware > USB
Answer: D
NEW QUESTION # 98
Where do you delete users in System Settings?
- A. Click the (i) button next to the user you would like to delete on Mac.
- B. Navigate to System Settings - Users & Groups.
- C. Select Delete Account.
Answer: A,B,C
Explanation:
To delete a user on a Mac, you need to follow these steps12:
* Navigate to System Settings - Users & Groups. This is where you can manage the users and groups on your Mac. You may need to scroll down to see all the options.
* Click the lock icon at the bottom left of the window and enter your administrator password to make changes.
* Click the (i) button next to the user you would like to delete on Mac. This will show you more information about the user, such as their name, picture, password, and permissions.
* Click Delete User or Delete Group. This will prompt you to confirm your action and choose what to do with the user's home folder.
* Select Delete Account. This will remove the user and their home folder from your Mac, freeing up storage space. Alternatively, you can choose to save the home folder as a disk image or leave it as it is, in case you want to restore the user later.
* Click Delete User or Delete Group again to finalize the deletion.
References: Delete a user or group on Mac - Apple Support, Here's our guide on how to delete a user on Mac - MacPaw
NEW QUESTION # 99
Which action in Apple Configurator for Mac should you select to retain user data (if recoverable) if iPhone or iPad devices are unresponsive or in recovery mode?
- A. Update
- B. Revive
- C. Restore
- D. Erase all Content and Settings
Answer: B
Explanation:
Revive is an action in Apple Configurator for Mac that allows you to restore the latest version of iOS or iPadOS on an iPhone or iPad device, while preserving user data (if recoverable). Revive is useful when a device is unresponsive or in recovery mode, and you want to try to fix it without erasing the user's data.
Revive does not require the device to be supervised or enrolled in MDM, and it does not affect the activation lock status of the device. Revive is different from Restore, which erases the device and installs the latest version of iOS or iPadOS. Restore also requires the device to be supervised or enrolled in MDM, and it removes the activation lock from the device. Update is another action that installs the latest version of iOS or iPadOS on the device, but it does not work when the device is unresponsive or in recovery mode. Erase all Content and Settings is a device setting that erases the device and removes the activation lock, but it does not install the latest version of iOS or iPadOS. References: = Apple Configurator User Guide for Mac, section
"Revive an iPhone, iPad, or Apple TV"; Apple Device Support Exam Prep Guide, page 9.
NEW QUESTION # 100
You've forgotten your login password or it's locked from too many failed attempts to log in.
What's the alternative method to unlock FileVault and reset your password?
- A. Use iCIoud Account Recovery.
- B. Call AppleCare to create a new account recovery key.
- C. Create a new local recovery key.
Answer: A
Explanation:
iCloud Account Recovery is an alternative method to unlock FileVault and reset your password if you've forgotten your login password or it's locked from too many failed attempts to log in. iCloud Account Recovery allows you to use your Apple ID and password to unlock your Mac and reset your user account password, if you stored your FileVault recovery key in iCloud when you turned on FileVault. To use iCloud Account Recovery, you need to restart your Mac and enter the Password Reset Assistant from the FileVault login screen or from Recovery Mode. Then, you need to select "I forgot my password" and sign in with your Apple ID and password. Follow the onscreen instructions to unlock your Mac and reset your password. References: = Apple - Support - Manuals, Find My User Guide, iCloud Account Recovery; Apple Device Support Exam Prep Guide, page 6.
NEW QUESTION # 101
Select Three.
In MacOS on APFS volumes, when are FileVault encryption keys generated?
- A. When a user is deleted
- B. Setting the first user's password
- C. During the first login by a user on the Mac
- D. When a user turns on FileVault
- E. During user creation
Answer: C,D,E
Explanation:
FileVault is a feature that encrypts the entire APFS volume on a Mac using the AES-XTS data encryption algorithm. FileVault encryption keys are generated at different times depending on the scenario. According to the Apple Support documents12, FileVault encryption keys are generated in the following situations:
* During the first login by a user on the Mac: This happens when FileVault is turned on during the initial Setup Assistant process. The user's password and the hardware UID are used to protect the class key, which wraps the volume encryption key. The user's password is also used to generate a personal recovery key, which can be used to unlock the volume if the user forgets their password or their account is deleted.
* When a user turns on FileVault: This happens when FileVault is turned on later from the System Settings. The user's password and the hardware UID are used to protect the class key, which wraps the volume encryption key. The user's password is also used to generate a personal recovery key, which can be used to unlock the volume if the user forgets their password or their account is deleted. An anti-replay mechanism prevents the old key (based on hardware UID only) from being used to decrypt the volume.
* During user creation: This happens when a new user is added to the Mac after FileVault is turned on.
The new user's password and the hardware UID are used to protect the class key, which wraps the volume encryption key. The new user's password is also used to generate a personal recovery key, which can be used to unlock the volume if the user forgets their password or their account is deleted.
The other options are not correct because FileVault encryption keys are not generated in those situations.
When a user is deleted, their FileVault encryption key is removed from the Mac, but the volume encryption key remains the same. Setting the first user's password does not generate FileVault encryption keys unless FileVault is turned on during the Setup Assistant process or later from the System Settings. References: Intro to FileVault - Apple Support, Volume encryption with FileVault in macOS - Apple Support
NEW QUESTION # 102
You want to protect your Mac from unwanted contacts from other computers.
Which action should you take to protect your Mac while it's connected to the internet?
- A. Go to Safari Settings > Privacy, then enable Prevent cross-site tracking.
- B. Go to System Settings > Privacy & Security > Lockdown Mode, then click Turn On.
- C. Go to System Settings > Network > Firewall, then turn on Firewall.
- D. Go to Safari Settings > Privacy, then enable Hide IP address from trackers.
Answer: C
Explanation:
This is the correct answer because turning on the firewall is the best way to protect your Mac from unwanted contacts from other computers when you are connected to the internet or a network. A firewall is a software or hardware system that blocks unauthorized access to your Mac by filtering the incoming and outgoing network traffic. The firewall can prevent hackers, malware, or other threats from accessing your Mac or stealing your data. You can also customize the firewall settings to allow or block specific apps and services from communicating through the firewall. To turn on the firewall on your Mac, you need to go to System Settings > Network > Firewall, and click the Turn On Firewall button. You can also click the Firewall Options button to see more settings and options. References: Block connections to your Mac with a firewall - Apple Support, A Practical Guide to Securing Your Mac | Reviews by Wirecutter
NEW QUESTION # 103
Which app should you configure to get live image descriptions of your surroundings on iPhone?
- A. Photos
- B. Scanner
- C. Magnifier
- D. Settings
- E. Camera
Answer: C
Explanation:
Magnifier is an app that lets you use your iPhone as a magnifying glass to zoom in on objects and text. You can also use Magnifier to scan your surroundings and receive live image descriptions of the scenes and people detected in the camera view. You can customize the settings for image descriptions to receive text or speech feedback. To use Magnifier, you need to enable it in Settings > Accessibility > Magnifier1. References: Receive image descriptions of your surroundings in Magnifier on iPhone, Apple Support.
NEW QUESTION # 104
How should you view live log messages using Console on your Mac?
- A. Select Mac in the sidebar, then click info from the toolbar.
- B. Select Mac in the sidebar, then click Start Streaming.
- C. Select system.log in the sidebar, click the log message, and choose View > Expand Selected Row.
- D. Select Log Reports in the sidebar, click the log message, and choose View > Expand Selected Row.
Answer: B
Explanation:
To view live log messages using Console on your Mac, you need to select Mac in the sidebar, then click Start Streaming in the toolbar. This will display the log messages for your Mac as they are generated. You can also use the Touch Bar to start or stop streaming. The type of log message is indicated by a dot in the Type column:
red for faults, yellow for errors, dark gray for debug messages, and light gray for info messages1. References: View log messages in Console on Mac, Apple Support.
NEW QUESTION # 105
Select the setting in the sidebar that you should use to delete a user on your Mac.
Answer:
Explanation:
NEW QUESTION # 106
How to access Emergency SOS on your iPhone?
- A. Press and hold the side button until the Emergency SOS slider appears.
- B. Press and hold the volume button and swipe down on your screen.
- C. Press and hold the side button and one of the volume buttons until the appears.
- D. Press the home button 5 times quickly.
Answer: C
NEW QUESTION # 107
What should you use to troubleshoot macOS installation issues?
- A. Installer log
- B. Single user mode
- C. macOS Recovery Assistant
- D. Apple Diagnostics
Answer: A
NEW QUESTION # 108
Use this image to answer the question.
What should you do if you forgot your passcode and your iPhone is disabled?
- A. Wait until the Forgot Passcode? message appears, then follow the instructions.
- B. Put your iPhone in recovery mode, then connect it to your Mac or PC to restore it.
- C. Force shutdown your iPhone and wait 10 seconds, then turn it back on.
- D. Connect your iPhone to your Mac, then use Apple Configurator to revive the device.
Answer: A
NEW QUESTION # 109
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