Purchase Peoplecert : ITIL-4-CDS Exam Materials and then pass exam easily
Updated: Oct 05, 2026
No. of Questions: 89 Questions & Answers with Testing Engine
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Peoplecert ITIL-4-CDS Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Specialist: Create, Deliver and Support |
| Exam Number: | ITIL-4-CDS |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% (28/40) |
| Exam Price: | USD $605+ |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple Choice, Closed Book, Scenario-Based Questions, Online Proctored Exam |
| Related Certifications: | ITIL 4 Managing Professional Certificate ITIL 4 Foundation ITIL 4 Managing Professional |
| Available Languages: | Italian, Japanese, English, French, Polish, German, Chinese, Portuguese (Brazil), Spanish |
| Sample Questions: | Peoplecert ITIL-4-CDS Sample Questions |
| Exam Way: | Online remote-proctored exam through PeopleCert or authorized examination providers; training may be delivered online or classroom-based. |
| Pre Condition: | Candidate must hold ITIL 4 Foundation certification, any ITIL v3 certification, or ITIL 4 Managing Professional Certificate. Accredited training through an Accredited Training Organization (ATO) or ITIL Official eLearning is mandatory before taking the exam. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-create-deliver-and-support-2693 |
Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Create, Deliver and Support Practices | - Supporting management practices
|
| Topic 2: Value Stream Design and Development | - Designing service value streams
|
| Topic 3: Information and Technology | - Supporting technologies
|
| Topic 4: Introduction to Create, Deliver and Support | - Core concepts of service value streams
|
| Topic 5: Organizational Structure and Teams | - Team culture and collaboration
|
| Topic 6: Prioritization and Work Management | - Work planning and prioritization
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?
- A. Nearshoring
- B. Insourcing
- C. Onshoring
- D. Offshoring
Correct Answer: A 🗳️
Which of the following involves consideration of the skills and availability of both internal and external resources?
- A. Shift-left approach
- B. Build vs buy
- C. Triage prioritization
- D. Swarming
Correct Answer: B 🗳️
Which concept focuses on understanding the different levels within systems and ensuring that multiple systems are aligned and unified when designing services?
- A. Integration and data sharing
- B. Customer orientation
- C. Robotic process automation
- D. ICI/CD
Correct Answer: A 🗳️
Sunrise Bank reorganized its customer support function into cross-functional, end-to-end value- stream teams that include service desk analysts, incident responders, problem managers, and change coordinators. After three months, teams still dispute task priorities, handoff delays persist, and customer satisfaction scores vary widely. According to ITIL 4 principles and the four dimensions of service management, which ONE action should leadership prioritize to establish clear accountability, align objectives, and improve collaboration?
- A. Collaboratively develop a team charter that defines end-to-end value-chain responsibilities, shared outcome-focused KPIs, and decision-making guidelinesright
- B. Rotate members through each functional specialty on a one-month cycle to broaden individual skill sets
- C. Implement strict, role-based SLAs for every handoff between functional specialties, with automated escalation on breach
- D. Institute weekly facilitated stand-up meetings for each value-stream team to review progress and reassign tasks
Correct Answer: A 🗳️
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An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool, and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays. Which is the BEST action this team can take to address leadership's concern?
- A. Introduce additional sources of demand
- B. Automate repeatable work activities
- C. Determine where work is sitting in queues
- D. Compare the map to actual activities
Correct Answer: D 🗳️
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