Purchase Peoplecert : CMS7 Exam Materials and then pass exam easily
Updated: May 26, 2026
No. of Questions: 370 Questions & Answers with Testing Engine
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Peoplecert ITIL V3 Foundation Sample Questions:
1. Which of the following is MOST concerned with the design of new or changed services?
A) Change Management
B) Service Transition
C) Service Design
D) Service Strategy
2. In which document would you expect to see an overview of actual service achievements against targets?
A) Service Level Agreement (SLA)
B) Capacity Plan
C) SLA Monitoring Chart (SLAM)
D) Operational Level Agreement (OLA)
3. A consultant has made two recommendations to you in a report:
1.To include legal terminology in your Service Level Agreements (SLAs)
2.It is not necessary to be able to measure all the targets in an SLA
Which of the recommendations conform to Service Level Management good practice?
A) 1 only
B) Neither of the above
C) 2 only
D) Both of the above
4. As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types?
1) An internal service provider embedded within a business unit
2) An internal service provider that provides shared IT services
3) An external service provider
A) 1 and 2 only
B) 2 and 3 only
C) 1 and 3 only
D) All of the above
5. What is the entry point or the first level of the V model?
A) Service Requirements
B) Service Release
C) Customer / Business Needs
D) Service Solution
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C |
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