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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Public Interface Services
B) Application Services
C) Communication Services
D) Core Services

2. When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

A) It should be connected to the same network segment that the Bridge server is on.
B) It should be connected to a different network segment that has access to your company intranet.
C) It should be connected to a network segment that has outbound access to the public Internet.

3. You can add more than one outbound route to the contact center.

A) True
B) False

4. Which statement is true regarding chat rooms in Genesys Cloud?

A) Notifications can be turned off per room.
B) Administrators assign people to rooms.
C) There is a maximum of 50 users to a room.
D) You must have the room_user permission to use rooms.

5. When creating an external trunk, what protocol(s) can be selected? (Choose three.)

A) UDP
B) TLS
C) TCP
D) SIP
E) The default protocol

Solutions: