Purchase Oracle : 1Z1-465 Exam Materials and then pass exam easily
Updated: Aug 18, 2026
No. of Questions: 80 Questions & Answers with Testing Engine
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Oracle 1Z1-465 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle RightNow CX Cloud Service 2012 Essentials |
| Exam Number: | 1Z0-465 |
| Exam Format: | Multiple Choice, Multiple Select |
| Real Exam Qty: | 80 |
| Exam Price: | USD 245 |
| Related Certifications: | Oracle Applications OPN Certified Specialist |
| Passing Score: | 60% |
| Exam Duration: | 150 minutes |
| Available Languages: | English |
| Certificate Validity Period: | No official data available |
| Recommended Training: | RightNow Customer Portal Designer RightNow Customer Service Administration |
| Exam Registration: | Pearson VUE Oracle University |
| Sample Questions: | Oracle 1Z1-465 Sample Questions |
| Exam Way: | Proctored at Pearson VUE test centers or online proctored |
| Pre Condition: | No mandatory prerequisites; recommended hands-on experience and training |
| Official Syllabus URL: | https://education.oracle.com/oracle-rightnow-cx-cloud-service-2012-essentials/trackp_1949 |
Oracle 1Z1-465 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: RightNow Analytics | 8% | - Standard and custom reports - Scheduled reports and dashboards |
| Topic 2: Incident Management | 12% | - Guided assistance setup - Incident lifecycle and statuses |
| Topic 3: Site Configuration Administration | 20% | - Custom fields and objects - Mailboxes and interface configuration - Service level agreements - Business rules and standard text |
| Topic 4: Application Appearance | 15% | - Customizable menus and agent workflow - Agent scripts - Workspaces and navigation sets |
| Topic 5: Feedback, Chat & Customer Portal | 5% | - Chat and co-browse configuration - Customer Portal basics - Surveys and feedback management |
| Topic 6: Oracle RightNow Overview | 10% | - Purpose and components of Customer Experience |
| Topic 7: Answer Management Administration | 18% | - Access levels and permissions - Search priority words and dictionaries - Knowledge base components |
| Topic 8: Staff Management | 12% | - Staff accounts and profiles - Password policies and security settings |
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