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SAP Certified Development Associate – SAP Hybris Cloud for Customer 1711 Sample Questions:

1. To which of the following entities must you assign the Phone Call work Center view to access the live activity pane for computer telephony integration (CTI)? There are 2 correct answers to this question.

A) Employee
B) Business user
C) Organizational unit
D) Business role

2. In which of the following objects do you see the Maintenance Plan work center view? There are 3 correct answers to this question.

A) Contract
B) Customer
C) Contact
D) Installed base
E) Registered product

3. Which of the following are features of custom report creation in SAP Hybris Cloud for customer? There are 3 correct answers to this question.

A) Custom report creation is supported with a guided procedure.
B) Variable selection is possible.
C) Custom calculated key figures are allowed.
D) Custom reports can be created by all users.
E) Direct assignment of a report to a business user is supported.

4. What options do you have when you create an activity plan? There are 2 correct answers to this question.

A) Include tasks with notes and attachments.
B) Define if tasks are mandatory.
C) Add product feedback.
D) Create follow-up quotes, orders, and opportunities.

5. Which of the following actions are supported by the e-mail communication channel? There are 2 correct answers to this question.

A) Route unknown sender e-mails to a common inbox
B) Create service tickets from inbound e-mails
C) Create activities from inbound e-mails
D) Broadcast e-mails to a group of individuals

Solutions: