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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. Which of the following are ways to create a message for a customer in SAP Solution Manager Service Desk during message processing? (Choose two)

A) Call transaction CRMD_ORDER.
B) The message processor has to call SE80.
C) Only a customer can create a message.
D) Within the transaction for message processing.

2. Assume your SAP Note Search yielded a very large number of results. Which of the following criteria are possibilities for narrowing down the search? (Choose two)

A) More search terms
B) More search criteria
C) Fewer search terms
D) The customer name as a search term

3. How can you access the ABAP Development Workbench? (Choose two)

A) Enter transaction code ABAP_WORKBENCH
B) Enter transaction code SE80
C) Choose Tools,ABAP Development Workbench in the SAP Easy Access Menu
D) Enter transaction code WORKBENCH

4. What can you analyze with an SQL trace? (Choose two)

A) All SELECT statements in an ABAP program that lead to a buffer access.
B) All statements in an ABAP program that update a database table.
C) All READ statements in an ABAP program that access internal tables.
D) All SELECT statements in an ABAP program that lead to a database access.

5. When a message is sent to SAP via SAP Solution Manager, which status does the message have in the Service Desk?

A) Information to SAP
B) Confirm message to SAP
C) Sent to SAP
D) Sent to Customer

Solutions: