Last Updated: Aug 17, 2026
No. of Questions: 130 Questions & Answers with Testing Engine
Download Limit: Unlimited
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Best Practices and Governance | 10% | - Public sector implementation best practices - Accessibility and compliance standards - Performance optimization |
| Topic 2: Configuration and Customization | 15% | - Constituent engagement portal configuration - Lightning Experience customization - Workflow and approval processes - Reporting and analytics for public sector |
| Topic 3: Government Community Cloud | 20% | - Permitting and licensing capabilities - Case management for government - Constituent engagement features - GCC features and capabilities |
| Topic 4: Public Sector Data Model | 20% | - Case and investigation management - Permit and license object relationships - Constituent and household data model - Service territory and location-based services |
| Topic 5: Implementation Considerations | 20% | - User adoption strategies - Security and compliance requirements - Integration patterns for government systems - Data migration considerations |
| Topic 6: Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Key use cases and common scenarios - Government and Public Sector industry fundamentals |
1. A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal. Considering the number of users, what license types should they consider using?
A) Customer Community Plus
B) Channel Account
C) Partner Community
D) Customer Community
2. Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases?
A) The Customer Account Portal template.
B) There is no pre-configured template.
C) Public Sector Solution Template
D) The Licenses and Permits template.
3. A county uses Public Sector Solutions to manage business licenses. Some license types require an inspection before issuance, while others do not. Administrators want to control this behavior without modifying automation whenever new license types are introduced. Which approach is best?
A) Hard-code every license type in Apex
B) Create separate Flows for every license type
C) Store inspection requirements in configurable metadata or business configuration that Flow evaluates
D) Require staff to manually determine whether inspections are necessary
4. Which three require set up to configure a License Authorization?
A) Regulatory Authorization Type
B) Inspection Type
C) Regulatory Authority
D) Business Profile
E) Business Type
5. A government agency is implementing Public Sector Solutions and is looking for a solution to automatically read the constituent's date of birth from a scanned document and map it to a field in the Application record using the Intelligent Form Reader (IFR). What three steps should a technical consultant configure to satisfy the agency's use case?
A) Map Form Types to Objects
B) Set Up Data Extraction
C) Enable Intelligent Form Reader
D) Enable OCR Setting in the Document Object
E) Enable Data Raptor to read information from a scanned document
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A,C,D | Question # 5 Answer: A,B,C |
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