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EXIN ITIL 4 Foundation Sample Questions:

1. What includes governance as a component?

A) The guiding principles
B) The service value system
C) The service value chain
D) Practices

2. Which practice needs people who understand complex systems and have creative and analytical skills?

A) Change enablement
B) Service request management
C) Service level management
D) Problem management

3. Which dimension considers data security and privacy?

A) Information and technology
B) Value streams and processes
C) Organizations and people
D) Partners and suppliers

4. Which is a purpose of release management?

A) To make new and changed services available for use
B) To handle user-initiated service requests
C) To protect the organization's information
D) To move hardware and software to live environments

5. Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

A) Think and work holistically
B) Start where you are
C) Progress iteratively with feedback
D) Collaborate and promote visibility

Solutions: