Last Updated: Jun 20, 2026
No. of Questions: 84 Questions & Answers with Testing Engine
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1. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading? (Choose four.)
A) if telephones need to be upgraded thereby increasing downtime
B) if telephones and system features have changed between loads
C) if older IP Office applications are to be supported
D) if all licenses will need to be renewed
E) if hardware is compatible with the new version of IP Office
2. An existing IP Office customer currently has an IP500 with l4 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP office. They have purchased a 24/30 enamel ISDN line from their provider to upgrade the trunk capacity of the system.
What must be added to the IP Office to make this work?
A) PRI-UNI Expansion Card
B) ATM 16 Expansion Module
C) PRI24/PR130 or PR1-U Expansion Card
D) VCM32
3. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
A) The CCR Agent is not logged into the telephone.
B) The CCR Agent is checked on the user's telephony tab.
C) All of the CCR licenses are being used.
D) The CCR Agent is not a CCR administrator.
E) The CCR Agent is in After Call Work (ACW).
4. Which application can be used in conjunction with one-X@ Portal to provide full softphone and call handling capability for users?
A) IP Office Phone Manager Pro
B) IP Office Voice Portal
C) IP Office Softconsole
D) IP office Video Softphone
5. A CEO has a dedicated line for private incoming calls. As the company does not use voicemail, the CEO would like these calls to be routed to the Sales hunt group, if "Do Not Disturb" has been set up. Which two slops are needed to create the incoming Call Route (ICR) to meet the CEOs needs? (Choose two.)
A) Under destination create an overflow extension to route calls to the Sales hunt group.
B) Create an Incoming Call Route with a default destination of the CEO.
C) Under destination enter a fallback extension and fill in the Sales hunt group call number.
D) Create an ARS with the DID/DDI of the CEO.
Solutions:
| Question # 1 Answer: A,B,C,E | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B,C |
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