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| Certification Vendor: | Pegasystems |
| Exam Name: | Certified Pega Customer Service Developer 24 |
| Exam Number: | PEGACPCSD24V1 |
| Real Exam Qty: | 50 |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Scenario-based |
| Passing Score: | 65% |
| Related Certifications: | Certified Pega System Architect Certified Pega Senior System Architect |
| Exam Price: | $190 USD |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Pega Customer Service Implementation Course |
| Exam Registration: | Pearson VUE Registration |
| Exam Way: | Online proctored or Onsite test center |
| Pre Condition: | No mandatory prerequisites; recommended knowledge: Pega Customer Service Implementation, experience with Pega Platform |
| Official Syllabus URL: | https://academy.pega.com/exam/certified-pega-customer-service-developer-0 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Experience | 20% | - Composite design principles - Constellation UX best practices - Composite tabs configuration - UI customization for customer service |
| Topic 2: Case Management | 10% | - Case creation best practices - Service request creation - Service request behavior control - Case template configuration |
| Topic 3: Security & Governance | 10% | - Access control - Data privacy settings - Audit and compliance |
| Topic 4: Automation & Intelligence | 15% | - Decision strategies - Automated case processing - AI services integration |
| Topic 5: Channels | 15% | - Voice AI integration - Pega Call configuration - Digital messaging setup - Email bot configuration |
| Topic 6: Data Integration | 15% | - External data integration - Data storage options - Entity and relationship configuration - Common Data Model overview |
| Topic 7: Application Development | 15% | - Modular enterprise reuse - Coexistence implementation - Application deployment strategies - Center-out architecture |
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