Purchase EXIN : ITSM20F Exam Materials and then pass exam easily
Updated: May 30, 2026
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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:
1. Which statement below is not a purpose of Supplier Management procedures?
A) That business transactions between all parties are recorded
B) That the suppliers understand their obligation to the Service Provider
C) That it is made clear that the supplier cannot subcontract part of the delivered services to the Service Provider
D) That information on the performance of all suppliers can be observed and acted upon
2. Which process has the objective to ensure that the available supply of processing power matches the business demands, both now and in the future?
A) Availability Management
B) Management for IT Services
C) IT Service Continuity Management
D) Capacity Management Financial
3. Input from other Service Management processes is required to keep the IT service continuity plan current
Which process has the most to contribute?
A) Financial management for IT services
B) Availability management
C) Change management
D) Problem management
4. What would increase the amount of detail in the Configuration Management Database (CMDB)?
A) Increasing the number of records in the CMDB
B) Increasing the use of the CMDB
C) Increasing the number of attributes of each Configuration Item (CI) in the CMDB
D) Increasing the scope of the CMDB
5. According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
A) only when there is a business need to change the service
B) annually
C) monthly
D) quarterly
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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