Purchase Huawei : H21-287_V1.0 Exam Materials and then pass exam easily
Updated: Aug 15, 2026
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Huawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
| Exam Name: | Huawei HCSP-Presales-Service (AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Exam Format: | Multiple choice, Multiple response |
| Available Languages: | English |
| Sample Questions: | Huawei H21-287_V1.0 Sample Questions |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operation, Maintenance and Optimization | - System monitoring and troubleshooting - Performance optimization principles |
| Presales Service Process | - Customer requirement analysis - Solution positioning and design |
| AI Contact Center (AICC) Solution Overview | - Core value and industry scenarios - AICC architecture and components |
| AICC Solution Design and Deployment | - System deployment architecture - Integration with enterprise systems |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. When designing the network for a cloud-based AICC deployment, what is the primary benefit of using a Direct Connect or Express Route type of service instead of the public internet?
A) It is always less expensive than using the public internet.
B) It automatically provides a backup connection.
C) It removes the need for any firewall security policies.
D) It provides a private, dedicated network connection with more consistent bandwidth and lower latency.
2. Which AICC capability is essential for supporting customers with disabilities, such as hearing impairments?
A) Video call functionality.
B) High-quality audio codecs.
C) Silent monitoring.
D) TTY/TDD (Teletypewriter/Telecommunications Device for the Deaf) support.
3. A customer wants to integrate AICC with their Salesforce CRM using an API. The requirement is to screen- pop not just the contact record but also the entire case history and related knowledge base articles. Which AICC component is primarily responsible for orchestrating this complex data retrieval and presentation on the UAP?
A) The UAP itself uses a pre-configured widget or iframe to display the CRM page.
B) The ICD engine fetches the data as part of the routing logic.
C) The CTI server makes a direct SQL query to the CRM database.
D) A dedicated Integration Bus or Middleware component handles the API calls and data aggregation before sending it to the UAP.
4. What does the term "codec" refer to in the context of AICC voice communications?
A) A type of database used for storing recordings.
B) A protocol for call control.
C) A device for connecting to the PSTN.
D) An algorithm that compresses and decompresses digital audio data.
5. What is the purpose of "Dynamic Number Insertion" in an outbound campaign?
A) To mask the agent's voice.
B) To randomly select phone numbers from a list.
C) To display a specific callback number on the recipient's caller ID that is different from the dialing number.
D) To increase the dialing speed.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |
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