Updated: Aug 09, 2026
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ServiceNow System Administrator Certification Proves Successful the candidate has the essential skills and knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system. Passing this System Administrator Certification exam also sets a set of experiences necessary to continue on ServiceNow certification paths. It is a prerequisite for Of course. The exam consists of approximately (60) questions. For every question from exam, there are several possible answers. The person who takes the tests. answer the options and select the correct answer to the question. After completing and submitting the exam, you will immediately get a positive or negative result. calculated and shown to the candidate.
| Certification Vendor: | ServiceNow |
| Exam Name: | ServiceNow Certified System Administrator |
| Exam Number: | CSA |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Price: | USD $300 |
| Passing Score: | 70% |
| Certificate Validity Period: | Delta exam required for certification maintenance |
| Related Certifications: | ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist |
| Real Exam Qty: | 60 |
| Available Languages: | English, Japanese |
| Exam Duration: | 90 minutes |
| Sample Questions: | ServiceNow CSA日本語 Sample Questions |
| Exam Way: | Online proctored exam or authorized testing center |
| Pre Condition: | Completion of ServiceNow Fundamentals training is recommended. ServiceNow recommends 3-6 months of hands-on platform experience. |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-system-administrator-mainline-exam-blueprint?id=kb_article_view&sysparm_article=KB0011554 |
The content of the ServiceNow CSA exam is divided into 5 sections referred to as learning domains. Each area relates to core topics and activities that are typically encountered while implementing ServiceNow solutions. They have different percentage share in the exam content that demonstrates the number of questions related to the specific domain that will appear in the test. There are several objectives contained in each learning area. Let’s have a closer look at them below:
30% of the exam questions revolve around the objectives covered in this section. They are as follows: data schema, configuration management database (CMDB), access/application control, and import sets.
The last area covers 10% of the exam content and involves the following subtopics: scripting, migration & integration, and development.
This subject area is associated with 20% of the questions included in the exam syllabus. It encompasses the following objectives: ServiceNow overview, forms & templates, lists & filters, as well as branding.
The candidates will answer 20% of the exam questions related to this topic. The objectives contained in this domain are knowledge management, workflows/flow designer, as well as service catalog.
This domain has a 20% share in the exam content and includes the following subthemes: task management, user administration, notifications, as well as reporting.
After getting certified, you can gain a competitive edge over your peers, industry recognition, increased customer satisfaction, greater performance at your current place of work, as well as vast opportunities for career and salary growth. The ServiceNow Certified System Administrator exam majorly prepares the professionals for the role of a System Administrator. Their duties as such a specialist will include designing, developing, building, configuring applications as well as providing support to the software end-users. You will also be responsible for administrating software workflows, implementing new systems or add-ons, helping with problem resolution, and testing systems for efficiency. The ServiceNow Administrators closely cooperate with other IT specialists to guarantee the uniform implementation of workflow solutions within the network. According to ZipRecruiter.com, the average annual salary for a System Administrator amounts to $110,150 per annum.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Instance Configuration | 11% | - Instance Personalization and Configuration
|
| Topic 2: Data Migration and Integration | 15% | - Migration and Automation
|
| Topic 3: Platform Overview and Navigation | 7% | - Platform Overview
|
| Topic 4: Database Management and Platform Security | 27% | - Database and Security Administration
|
| Topic 5: Configuring Applications for Collaboration | 20% | - Collaboration Features
|
| Topic 6: Self Service and Automation | 20% | - Self-Service Features
|
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