Purchase SAP : C-C4C14-1811 Exam Materials and then pass exam easily
Updated: Aug 10, 2026
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SAP C-C4C14-1811 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1811 |
| Exam Number: | C_C4C14_1811 |
| Exam Price: | $549 USD |
| Passing Score: | 63% |
| Certificate Validity Period: | Retired, no longer active; standard SAP associate validity 2 years when active |
| Real Exam Qty: | 80 |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Response |
| Related Certifications: | SAP Certified Application Associate - SAP Cloud for Customer |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP Official Learning Journey SAP Service Cloud Implementation Training |
| Exam Registration: | SAP Training Shop Pearson VUE |
| Sample Questions: | SAP C-C4C14-1811 Sample Questions |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | Basic knowledge of SAP Service Cloud / Cloud for Customer; practical project experience recommended; no mandatory prerequisite exams |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4c14_1811-sap-certified-application-associate--sap-service-cloud-1811-g/ |
SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Organizational Management | 8%-12% | - Organizational structure setup - Work distribution rules |
| Integration | 8%-12% | - Pre-packaged integration scenarios - System integration best practices |
| User Management | 8%-12% | - Set up data access restrictions - Maintain employees, business roles and users |
| Warranty Management | <8% | - Warranty determination and processing |
| Installed Base | <8% | - Use in service tickets |
| Administrative Configuration | 8%-12% | - Approval processes - Business configuration activities |
| Service Contracts | 8%-12% | - Contract creation and assignment - Entitlement determination |
| Service Request Management | 12%-16% | - Escalation and routing rules - Service level agreements (SLA) - Create and process service tickets |
| Registered Products | <8% | - Use in service tickets |
| Reporting and Analytics | 8%-12% | - Basic custom reporting - Standard reports and dashboards |
| Implementation Basics | 8%-12% | - SAP implementation methodologies - Solution configuration and fine-tuning |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.
A) Employee help desk
B) Partner channel management
C) Customer support
D) Vendor management
2. In SAP Cloud for Customer (C4C), What information is updated when the C4C contract is successfully replicated to SAP ERP? Note: There are 2 correct answers to this question.
A) status
B) External ID
C) Transfer status
D) Total price
3. Which channel types are supported in SAP Cloud for Customer? ]
A) Consumer-to-consumer
B) Employee support
C) Business-to-business
D) Business-to-customer
E) Business-to-consumer
4. Which information is updated after the SAP Cloud for Customer contract has been successfully replicated to SAP ERP?
Note: There are 3 correct answers to this question.
A) External ID
B) Transfer status
C) Invoicing status
D) Pricing status
E) Total price
5. Which scoping element from customer care do you select to enable SAP JAM as a Knowledge Base in SAP Cloud for Customer?
A) Knowledge Base
B) Service request management
C) Service an repair
D) Communication for customer care
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: A,D | Question # 3 Answer: B,C,E | Question # 4 Answer: B,C,D | Question # 5 Answer: A |
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