Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A) Use data raptor to assist with integration and introduce several manual task into the flow.
B) Use the integration procedure to manage the various task that technician need to undertake
C) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
D) Use call out to fully automate the flow so that no manual steps are required

2. Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
B) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
C) Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
D) Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
E) Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse

3. ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.
Which application suits supports this scnerio?

A) Advertising sales management
B) Subscriber lifecycle management
C) Multiple subscription management
D) Enterprise sales management

4. A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A) Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
B) Use price list history checking the changes done after having enabled the track field history on the Price list entry object
C) Use the versioning feature and comparing the prices for the version product after having enabled the feature
D) Use EPC project feature checking the changes done for the defaulted project after having enable the feature

5. The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A) Use Data raptor technology to make the request and return the response to order management
B) Design integration procedure that makes both request and returns the result to order Management.
C) Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
D) Design for one callout each request and cache the identifier in memory

Solutions: