Updated: Aug 15, 2026
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| Certification Vendor: | Oracle |
| Exam Name: | Oracle Fusion Service 2026 Implementation Professional |
| Exam Number: | 1Z0-1064-26 |
| Related Certifications: | Oracle Fusion Service Certification Oracle CX Service Certifications |
| Passing Score: | Approximately 65–70% |
| Real Exam Qty: | 50–70 |
| Certificate Validity Period: | 2 years (typical Oracle certification validity) |
| Available Languages: | English |
| Exam Price: | USD 245 (may vary by region) |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple choice, Scenario-based questions |
| Sample Questions: | Oracle 1Z0-1064-26 Sample Questions |
| Exam Way: | Online proctored or test center (Pearson VUE) |
| Pre Condition: | Recommended: Familiarity with Oracle Fusion Cloud Applications and basic CRM/service concepts |
| Official Syllabus URL: | https://education.oracle.com |
| Section | Objectives |
|---|---|
| Integrations and Extensions | - Integration capabilities
|
| Reporting and Analytics | - Service analytics
|
| Field Service and Dispatch | - Field service operations
|
| Service Request Management | - Case and ticket handling
|
| Oracle Fusion Service Overview | - Service Configuration Basics
|
| Knowledge Management | - Knowledge articles
|
1. Which two steps are needed to create a new business object in Digital Customer Service?
A) Assign the new business object to a new component.
B) Map a Visual Builder Cloud Service business object to the object API.
C) Assign object access roles to an administrative user.
D) Assign the new business object to a page.
2. In which three situations can default coverage be applied?
A) for a specific SR status
B) for a specific SR category
C) globally, to all service requests that do not have any other coverage
D) for a specific period of time
E) to a specific customer account
3. Which three subobject functions are included in the REST API for Service Requests (SRs)?
A) Update SR reference
B) Delete activity
C) Delete message
D) Update resource member
E) Update resource manager
4. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
A) The environment was not provisioned correctly and the service module is missing.
B) There are no specific e-mail tasks available.
C) The team members have not established the e-mail feature on the Offerings page.
D) The team members don't have the Email Administrator Role provisioned.
5. Which option describes the automated page presentation for incoming calls?
A) a feature that displays a detailed caller profile based on your customer's country when you answer your phone
B) a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
C) a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
D) a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B,C,D | Question # 3 Answer: A,B,D | Question # 4 Answer: C | Question # 5 Answer: A |
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