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Salesforce Financial Services Cloud Accredited Professional Sample Questions:

1. A bank recently sold its wealth management division and wants to improve its customers' digital experience.
The bank engaged Salesforce Professional Services to upgrade its existing Salesforce CRM to Financial Services Cloud and deliver its Bank of the Future vision.
Which three expected outcomes can serve as return on investment (ROI) justifications to the bank's chief financial officer (CFO)and investment committee?

A) Manage policy holder's interactions with customer service agents intelligently through the underwriting process.
B) Simplify the client onboarding process with proper tools to streamline customer discovery and internal reviews through renewal.
C) Deliver connected and personalized digital experiences to the bank's customers thanks to a 360-degree view of its customer data consolidating multiple customer databases and sources from diverse channels at the bank.
D) Unify and improve team collaboration by sharing and managing customer leads and referrals across multiple lines of business at the bank to drive customers' financial needs and deepen client relationships.
E) Modernize client-advisor experiences from engagement to relationship management to effectively drive long-term, trusted relationships.

2. Cumulus Cloud Bank needs help onboarding new customers. The business process requires updating the Know Your Customer (KYC) document checklist and performing internal tasks in a predefined order.
However, during an internal audit, it was found that bankers often miss these tasks and still move to the next stage of the onboarding process.
What should a consultant recommend?

A) Create an after-save trigger to generate reminder tasks.
B) Utilize Chatter notifications for reminders.
C) Utilize Financial Services Clouc flag Templates to flag missing items.
D) Utilize Action Plan and Action INan Template.

3. A financial services company needs to add new values for how a customer can be related to a financial account. Which object/field should the administrator add new values on?

A) Object: Financial Account Role; Field: Role
B) Object: Account-Account Relationship; Field: Related Role
C) Object: Financial Account; Field: Primary Owner
D) Object: Financial Account; Field: Joint Owner

4. Cumulus Bank is migrating its CRM software from a legacy application to Salesforce Financial Services Cloud (FSC). The bank hired Salesforce Professional Services to configure/deploy the new Salesforce FSC org and migrate data.
Which order should a consultant follow when performing the data migrations?

A) Financial Accounts, then Financial Account Transactions, thenVinancial Account Roles, then Individuals
B) Individuals,then Financial Account Roles, then Financial Accounts, then Financial Account Transactions
C) Financial Accounts, then Financial Account Roles, thenIndividuals, then Financial Account Transactions
D) Individuals, then Financial Accounts, then Financial Account Roles, then Financial Account Transactions

5. Cumulus Insurance has created a Delegated Administrator group for its franchise users to reduce the workload on head office support staff.
Which three functions should be added tothe Delegated Administrator group?

A) Unlock users.
B) Assign or remove permission sets for users in their delegated groups.
C) Modify permission sets.
D) Set organization-wide sharing defaults on custom objects.
E) Create and manage membership of specified public groups.

Solutions: