Purchase Avaya : 3000.2 Exam Materials and then pass exam easily
Updated: Jul 25, 2026
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Avaya 3000.2 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000.2 |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) – SME Communications Avaya IP Office Platform Certifications |
| Real Exam Qty: | 65–103 |
| Exam Price: | $125 USD |
| Exam Format: | Multiple Choice |
| Passing Score: | Not publicly disclosed by Avaya |
| Exam Duration: | 90 minutes |
| Recommended Training: | Avaya IP Office Implementation and Maintenance Training Avaya ACSS SME Communications Official Course |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Sample Questions: | Avaya 3000.2 Sample Questions |
| Exam Way: | Proctored onsite at Pearson VUE test centers or online proctored exam |
| Pre Condition: | No mandatory prerequisites; hands-on experience with Avaya IP Office and SME solutions and official Avaya training are strongly recommended |
| Official Syllabus URL: | https://www.avaya.com/en/support/certification/ |
Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Applications and Features | 20% | - Contact Center Basic Features - Mobility and Collaboration Tools - Voice Mail and Messaging |
| Troubleshooting | 15% | - Common Voice and Connectivity Issues - Application and Service Recovery - Fault Isolation and Log Analysis |
| SME Communications Solution Architecture | 25% | - Network and System Requirements - Avaya IP Office Platform Overview - Avaya Aura SME Solution Components |
| Installation and Configuration | 25% | - System Configuration and Licensing - User, Extension and Trunk Setup - IP Office Server and Software Installation |
| Maintenance and Administration | 15% | - Backup, Restore and Software Upgrades - Security and Access Management - System Monitoring and Diagnostics |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?
A) Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
B) Yes, but a supervisor has to install the CCV software.
C) No, this feature only works using the Compact Contact Center.
D) Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
E) Yes, provide the correct settings in Supervisor Views.
2. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)
A) Secondary VoiceMail Pro Server installed on the network
B) Backup Server IP Address configured on IP Office
C) Primary Server IP Address configured on the secondary server
D) License for the secondary VoiceMail Pro Server
3. To support multiple voicemails on an SCN, the IP Office Manager and core will support an additional voicemail option of _____, which will be the mode selected for the IP Offices supporting a local Preferred Edition - Messaging.
A) Voicemail Lite/Pro
B) Distributed Voicemail
C) Centralized Voicemail
D) Embedded Voicemail
4. When implementing a SIP trunk, what allows a backup ARS before waiting for a trunk timeout?
A) SIP line:Call Initiation Timeout = 0
B) ARS:Alternate Route
C) SIP line:Check OOS
D) ARS:Alternate Route Wait Time = 0
5. A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?
A) Open SysMonitor Trace 20091212 130001, and search for 13:12.
B) Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
C) Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
D) Open SysMonitor Trace 20091212 140001, and search for 13:12.
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: A,B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |
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